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We are proud to announce even lower prices than ever! Only at MorbidStix.com will you find Stock OEM Microsoft & PlayStation 4 Controllers for $49.99, Colored Stock PS4 and XB1 Controllers for $54.99 or Modded Rapid Fire PS4 and Rapid Fire XB1 Controllers starting at $89.99! Save even more everyday when you spend $100 or more by getting FREE SHIPPING in the US! Need a discount? Use MorbidStix4All to save 5% on everyday MorbidStix.com purchases! Need something custom? Contact us @ 844-4-My-Stix or Info@MorbidStix.com.<< CLICK IT

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FAQ

MorbidStix started in 2007 as a hobby. Quickly our popularity grew and through word of mouth we were able to keep an incredibly strong customer base. 8 years and thousands of controllers later we remain a industry leading provider of customized gaming consoles, controllers and accessories. Bringing on the latest technologies we produce and always providing the highest quality products and customizations. The ability to wholesale and our eagerness to share our fantastic customizations with the world have enabled us to have vendors in 8 countries! We cater to our customers every need, retail or wholesale, to guaranteed every item is perfect for you or your customer.

We use PayPal to process all payments. Credit Card, Check and Bank Transfer can be used through PayPal as well. We strictly use PayPal to protect you as the buyer and us as the seller. A Verified PayPal Merchant since 2007!

Official PayPal Seal Solution Graphics

 

Wholesale and Vendors : All PayPal wholesale payments are subject to a 3.4% charge and Bank Transfers are subject to a 2.2% fee. Invoice must be paid in full and payment must clear before production begins.

Gift Certificates and coupon codes are only valid with online purchases and can not be applied to custom orders.

We ship worldwide. APO/FPO friendly shipper as well. Over seas military are granted free shipping as a thank you from MorbidStix if you contact us and we are shipping to an APO/FPO.

GlobalPost shipping offers tracking from us to the destinations country customs office. 

We are NOT responsible for any VAT, taxes or tariffs your country might place upon your purchase.

We do not mark packages as GIFTS. It is completely random who is assessed VAT and who is not. 

If you have any concerns please contact us. We retain the right to refuse any order.

  • Pending – We have received the order and it is being reviewed by our staff. You will be contacted if additional information is needed.
  • Awaiting Payment – Your order has been received but there was an issue with the payment method and the bank has put a hold on the payment. Usually this occurs to eChecks or Bank transfers. We will still process your order but it will not be built until the payment clears.
  • Awaiting Fulfillment – Your order has been received. Orders are not acknowledged as the come in and the status will be changed to Shipped when the invoice and packing slips have been packaged and shipped. If you have placed a Send-In Service Order and we are currently awaiting the arrival of your controller, console, accessory or other device or object. Once we receive and approve the item you have shipped in, the order will be placed in to Awaiting Shipment.
  • Awaiting Shipment – Your order has been received and is being produced. We are awaiting the shipment of your goods for us to service, repair or paint.
  • Awaiting Pickup – We offer Local pick up or can arrange a drop off in the Chicagoland area. An arranged drop off is an additional $20.00 and needs to be paid before delivery is made. Do you have a large order you need at an event or party? We can arrange a skilled MorbidStix.com tech to hand deliver your controllers or consoles to the event and help set them up. Contact us for details.
  • Partially Shipped – Part of your order has been shipped. An email is sent to the email used when placing the order to inform you the reason for the delay and how much longer it will take to complete the order. This is a very uncommon occurrence at MorbidStix.com.
  • Completed – Your order has been completed and is staged for shipping.
  • Shipped – YAY! Your MorbidStix order is on its way to you! Get ready for some awesomeness. Make sure to check your email for yout tracking information.
  • Cancelled – The order has been cancelled by you.
  • Declined – We have refused the order. We reserve the right to refuse any order for any reason. If your order is declined, your funds will be refunded to the account or card that was used.
  • Refunded – Your order has been refunded in full or partially.
  • Manual Verification Required – If your order is in need of verification you will need to contact us at Info@MorbidStix.com to verify your order and answer any questions needed.

 

At this time we offer United States Postal Service (USPS) First Class, Flat Rate Priority, Priority and International First Class, International Flate Rate and International Priority. If you prefer another method please contact us and we can take care of that need for you. If you would prefer to use your shipping account, just let us know before making the purchase.

USPS First Class - Shipping time is 3 to 7 business days to all 50 states -13 oz weight restriction. - Tracking included

USPS Priority & USPS Priority Padded Flat Rate - Shipping time is 1 to 3 business days to all 50 states - Tracking included

USPS Express Overnight - Shipping time is 1 to 2 business days to all 50 states - Tracking included

GlobalPost Economy - up to 21 days - 4 lb weight restriction - Tracking In US and Delivery Confirmation to destination countries customs office

GlobalPost Priority - 6~10 days - Tracking In US and Delivery Confirmation to destination countries customs office

USPS International Express & USPS International Express Padded Flat Rate - 3~5 days - Tracking Included

We do accept returns. We do not issue refunds unless item was found DOA. We will issue in-store credit or exchange the item for an item of equal or lesser value. The item can not be damaged and the original package, its full contents and inserts must be present. If the OEM packaging is missing we will take 20% off the purchase price. NO EXCEPTIONS. You have 7 days from the date you received the controller to ask for a return or exchange. Contact us immediately with any issues you might have as your item is under warranty. We offer the best customer service in the industry! Buyer accepts ALL responsibility of shipping charges unless discussed and approved by a MorbidStix employee.

INTERNATIONAL CUSTOMERS: If you wish to deny the package upon receiving the VAT notice you may do so. Please note that it takes about 6~10 weeks for the package to be returned. You will receive a refund of the purchase price -20% for restocking. Shipping cost will not be refunded. Custom orders (Orders with gamertags, clan tags, images or the like) will be assessed a 35% restocking fee as the item will be deemed unsellable.

We offer a 180 day conditional non aggressive warranty. STOP THROWING YOUR CONTROLLERS, SERIOUSLY! If an item is found to arrive defective or dead we will happily replace it with a brand new same item after the returning of the merchandise in its entirety. All controllers produced by MorbidStix have security tape on them or a respective security measure. If this tape is found to be tampered with in any way, the warranty is void. No exceptions.

 
 
 
Yes... Contact us. PLEASE NOTE : Send In Servicing carries NO WARRANTY!!

We want to hear your ideas. Please visit our contact us page and submit your idea. If you have pictures, fonts or something for your idea or request you need to email us, Email us at Info@MorbidStix.com or call us at 844-4MyStix!

We can install fiber optics to create a unique and completely custom look. Check our gallery for examples of fiber optic work we have done. Instead of back lighting the holes in the controller we install hair thin strands into the controller to give an even distribution of light through the logo. We can do up to three colors in your design. The pricing on fiber optics ranges depending on complexity.

We use specific hues of colors usually but if you have a specific color code you would like used please contact us with your order. Custom colors will be subject to an additional cost.

We do. Looking to get a motorcycle dipped or customized? Want a MorbidStix shotgun? Just contact us. We do it all. MorbidStix Customizes everything. Even non-gaming related items. Airsoft equipment, Paintball equipment, Hunting equipment, Car Parts, Skateboarding equipment, Roller Derby equipment, Musical Instruments... The list is endless! Let us mod it for you. We provide samples and examples of what we have done and can do at MorbidStix.net. If you cant find what your looking for or have any question, contact us!

On Step 5 of the order process there will be a section to leave detailed instructions about your order or shipping information. Feel free to provide URL's and such if it will better serve the assembly or manufacturer of your controller.

The FAQ is considered part of MorbidStix Terms and Conditions. By using the website you are subject to these terms and conditions.


We are proud to announce even lower prices than ever! Only at MorbidStix.com will you find Stock OEM Microsoft & PlayStation 4 Controllers for $49.99, Colored Stock PS4 and XB1 Controllers for $54.99 or Modded Rapid Fire PS4 and Rapid Fire XB1 Controllers starting at $89.99! Save even more everyday when you spend $100 or more by getting FREE SHIPPING in the US! Need a discount? Use MorbidStix4All to save 5% on everyday MorbidStix.com purchases! Need something custom? Contact us @ 844-4-My-Stix or Info@MorbidStix.com.<< CLICK IT